Reputation Management

Your guest reviews. Under control. In your voice.

Consolidate reviews from Google, Booking, TripAdvisor, Expedia. Reply in one click with AI drafts in your voice.

The problem

Four platforms. Twelve reviews per week. No time.

12 reviews/week across 4 platforms

The average hotel receives twelve reviews per week across Google, Booking, TripAdvisor and Expedia. Replying takes 2h+/week — time your team could spend with guests on-site.

The solution

One inbox. All reviews. Your words.

  • Centralize Google, Booking, TripAdvisor, Expedia, Hotels.com
  • AI reply drafts in your property's tone of voice
  • Automatic sentiment and urgency detection
  • Automated post-stay NPS surveys
  • Track the evolution of your average rating
Google
ML

Marie Laurent

2 days ago

A wonderful stay at this hotel. The team thought of everything: champagne for our anniversary, magnificent view. Special mention to the spa, exceptional.

AI draft · House voicePositive sentiment

Dear Ms Laurent, what a pleasure to read your message. We are delighted to have contributed to making your anniversary memorable. Our spa team will be particularly moved. We look forward to welcoming you again.

Measured outcome

+0.3 to 0.5 pt

on average rating within 6 months

Systematic replies + NPS surveys that direct happy guests to public platforms. The average rises. Naturally.

Take back control of your e-reputation.

30-minute demo. We connect your platforms together. You see your first AI drafts live.