Guest Journeys

The right message. At the right moment. In the right language.

Build automated journeys in natural language. Our AI creates the message sequence for you, and sends it automatically for every booking.

The problem

Between the "thanks for booking" and the arrival, silence.

76%

of hotels don't send any communication between booking and arrival — missing the best window to upsell and anticipate guest needs.

The solution

Describe your journey. The AI builds it.

  • Build a journey in natural language
  • Personalization by segment (VIP, business, leisure, family)
  • Multi-channel: WhatsApp, SMS, email
  • Date-based triggers (D-7, D-3, D+1, etc.)
  • Open and conversion tracking

Journey "Standard pre-arrival"

4 messages · 3 channels · 100% automated

D-7

Welcome & key info

WhatsApp

Sent to 100% of confirmed guests

D-3

Spa & restaurant upsell

WhatsApp

Personalized by profile

D-1

Check-in & arrival

SMS

Wi-Fi code, parking code, floor

D+1

Thank-you & memories

Email

Photo gallery of the stay

Use cases

Three journeys that change everything.

Pre-arrival

D-7 welcome message, D-3 spa & restaurant offer, D-1 check-in & parking instructions.

Post-stay

D+1 personalized thank-you, D+7 review request, D+30 exclusive return offer to drive loyalty.

VIP & Loyal

Personal messages from the GM for VIPs, special touches for stay anniversaries.

Build your first journey in 10 minutes.

30-minute demo. We build your first pre-arrival journey together. No commitment.